Technical Support

• R

  same here
  • Ricardo Santos  

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  Hello Ricardo, We didn't receive a mail from you regarding the crash. Please send another mail to support@wakingapp.com. Thanks, Alon
• N

  Crashing When Attempting to Export
  • Natalie Rulon  

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  R

  I got the same problem.
• D

  Screen 3d field not appears
  • Daniel Py  

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  Hello Daniel, Please make sure that you have the latest drivers installed on your computer. Can you also tell me what computer are you using? Thanks, Alon
• J

  chromakey video effect
  • jairo lopez  

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  Hello Jario, At the moment only MP4 video format is supported and to my knowledge alpha channel (transparency video) is not supported in MP4 video format. For the PNG images with transparency: Create a material and assign it to a plane. Attach the transparent PNG to the diffuse texture of the material. Change the alpha mode to 'Blend' or 'Mask' and then the picture will show transparency. Thanks, Alon
• W

  Problem with texture
  • Wilton Yoshizava  

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  Hello Wilton, FBX format is much preferred than OBJ because it can have embedded textures in it. Have you tried checking the FBX model in 'FBX Viewer' official tool by Autodesk? If the textures are grey in there, then it might be a problem with exporting the model from your software. Please make sure you have 'Embedded media/texture' toggled on when exporting. If that doesn't help - you can import the textures as PNGs to the assets folder and then reassign them to the model. Let me know how it works out for you. Thanks, Alon
• K

  MP4 Files
  • Kirk Ruebenson  

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  Hello Kirk, iPhone 6 doesn't support ARKit. However, QR and image tracking projects are supported. In regards to the tutorial, we are working on creating tutorials all the time. Meanwhile, you can watch the ones that are available on our YouTube channel: https://www.youtube.com/playlist?list=PL69BTbiXuwUeKA12gR2xOFHAJ2mdntdkJ