Technical Support

• W

  Problem with texture
  • Wilton Yoshizava  

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  Hello Wilton, FBX format is much preferred than OBJ because it can have embedded textures in it. Have you tried checking the FBX model in 'FBX Viewer' official tool by Autodesk? If the textures are grey in there, then it might be a problem with exporting the model from your software. Please make sure you have 'Embedded media/texture' toggled on when exporting. If that doesn't help - you can import the textures as PNGs to the assets folder and then reassign them to the model. Let me know how it works out for you. Thanks, Alon
• N

  Crashing When Attempting to Export
  • Natalie Rulon  

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  Hello Natalie, I would need to see your project to determine what the issue may be. I will contact you via email. Thanks,
• K

  MP4 Files
  • Kirk Ruebenson  

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  Hello Kirk, iPhone 6 doesn't support ARKit. However, QR and image tracking projects are supported. In regards to the tutorial, we are working on creating tutorials all the time. Meanwhile, you can watch the ones that are available on our YouTube channel: https://www.youtube.com/playlist?list=PL69BTbiXuwUeKA12gR2xOFHAJ2mdntdkJ